Something doesn’t work – how do I submit a ticket?

If you have technical problems, or want to inform us about a bug, please be as specific as you can and, with your ticket, send us the following information to ensure a short reaction time:

  • Describe us how to reproduce the bug if possible
  • Tell us at what time the bug or error happened
  • Please always send us your player ID (find it in the settings menu)
  • If you have payment problems, please send us your payment receipt if possible

If you want to reach out to us, please click on ‘contact us’ at the bottom of each FAQ article page you are currently reading and submit a ticket – we are working hard on game improvements and any feedback you submit will be taken into consideration!

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